Warranty & Refund Policy

We want you to love our Strail Board as much as we do. Our warranties ensure you have a fantastic experience while giving you total peace of mind.

Warranty
All Strail Board come standard with a 12 months Warranty which covers any manufacturing defects (excluding damage caused by human,by water and wheel wear).
Spare parts can be bought in our webshop and also come with 6 months of warranty, feel free to contact us.
We are responsible for diagnose and sending free parts until the board is fixed. For example, if we sent a battery and problem still exists, we will keep sending ESC, Remote, Motors whatever needed, until the moment the right part is replaced and the board is fixed.
We reply to all questions within 1-4 days. You can get replacement parts within 3-8 days if there is ever an issue with your board.
Missing items, wrong items or package sent
A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package.

Refund Policy
We don't refund when your ordered products are being built.
We don't refund when your order is shipped out.
We don't refund when there is an issue with the product you received.